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FAQ

We accept all valid government-issued identification, including Chinese Resident ID Cards, Chinese Passports, Hong Kong & Macau Home Return Permits, Taiwan Residents’ Mainland Travel Permits, and foreign passports.

Yes. We will do our best to secure your preferred seat type — window or aisle — based on your request. Final seat assignment is subject to official availability at the time of booking.

Absolutely. We will assist you with the rebooking or cancellation process. Any applicable official change or cancellation fees will be passed on at cost. One complimentary rebooking assistance is included with each booking.

For trains with available seats during off-peak periods, ticketing is typically completed within 1–2 hours. For high-demand departures, we will monitor availability continuously and keep you updated in real time.

Yes. We highly recommend it. We can seamlessly integrate your train journey into your broader custom itinerary, arranging station transfers and onward activities in advance, so everything connects without the need for repeated back-and-forth.

Absolutely. Our menu is thoughtfully designed to satisfy both the palate and nutritional needs, showcasing the rich culinary techniques of Sichuan-style vegetarian cuisine. This is far from bland or austere fare — even guests with no prior experience of plant-based dining will find themselves genuinely delighted by the depth of flavor and creativity on offer.

Yes, certainly. We cater to a wide range of dietary requirements, including Fully Vegan, Lacto-Ovo Vegetarian, No Pungent Roots, Gluten-Free, and Nut Allergy, among others. After booking, your dedicated concierge will reach out to confirm your specific needs, ensuring your dining experience is both safe and enjoyable from start to finish.

Of course. We offer both semi-customized and fully bespoke travel services, extending well beyond a single dining experience. From multi-day itineraries and additional destinations to curated leisure activities and immersive cultural experiences — our team will craft a journey tailored entirely to your preferences and pace.