Privacy Policy

Last Updated: January 18, 2026 

This Privacy Policy applies to https://chinazentopia.com, a travel planning & custom tour advisory service. We act as Data Controller under GDPR, CCPA and international data protection laws.

1. Data We Collect
Personal Data You Submit

Contact data: Full name, email, phone number;
Travel identity data: Passport details, DOB, nationality, visa documents for flight/hotel booking & visa support;
Travel preferences: Destination, travel dates, dietary restrictions, medical needs, group passenger info;
Transaction records: Order value, payment reference (no full credit card data stored).
Support conversation records, itinerary drafts.
Automatically Collected Technical Data
IP address, device type, browser, page visits, cookies, session logs for website security & performance analysis.
2. Legal Basis & How We Use Your Data
Performance of Contract: Deliver custom travel consultation, book flights, accommodation, local guides, visa assistance;
Legitimate Interest: Improve website, resolve service issues, fraud prevention;
Consent: Send travel promotions, destination guides (you may opt-out anytime);
Legal Compliance: Retain booking records as required by tourism & border control regulations.
3. Sharing Your Personal Data
We never sell your personal information. Limited disclosure only when necessary:
Travel suppliers: Airlines, hotels, local tour operators, visa agencies (only minimal travel ID data);
Authorized service processors: Payment gateways, cloud hosting, customer support tools under strict data processing agreements;
Legal authorities upon valid official request.
4. Cross-Border Data Transfer
Your passport and booking data may be transferred to overseas travel partners to fulfill your trip. We implement end-to-end encryption to secure cross-border data transmission.
5. Cookies & Tracking
Essential Cookies: Mandatory for website function;
Analytics & Marketing Cookies: Google Analytics, social media pixels, you can disable via browser settings.
6. Data Retention & Security
We store travel records for 3 years after trip completion per legal requirements. All sensitive ID files are encrypted with restricted staff access. We use SSL encryption across the whole site.
7. Your Data Rights (GDPR / CCPA)
You hold the right to: access your data, correct inaccurate information, request full deletion, data portability, withdraw marketing consent, opt-out of data sale. 
Submit requests via info@chinazentopia.com. Response within 30 calendar days.
8. Minors
Our travel advisory services are intended for users aged 18+. If we unintentionally collect minor data, we will erase it immediately upon notice from guardians.
9. Policy Changes
We will post updates on this page. Continued website use means acceptance of revised terms.
10. Contact

Email: info@chinazentopia.com